Terms Of Service
Terms of Engagement
Effective date: 11/2025
Website/Business Name: Dr Watkins Essentials (operating via the site drwatkinsessentials.com)
1. Introduction
Welcome and thank you for using Dr Watkins Essentials. These Terms of Engagement (“Terms”) govern your access to and use of our website and any services we provide through it. By placing an order or using our website you accept these Terms.
2. Services
We provide body, skin and home products. We will carry out the product manufacturing with reasonable skill and care, in accordance with applicable laws.
3. Orders and Payment
3.1 When you place an order you agree to pay the fees or purchase price as set out on the site at the time of order.
3.2 We may require payment information up front. Orders are accepted when we dispatch the product or when a service is confirmed.
3.3 All prices are in NZD and inclusive/exclusive of GST as specified on the site.
4. Your Responsibilities
4.1 You agree to provide accurate, current and complete information when placing an order or using our services.
4.2 You must comply with any instructions or restrictions we publish in relation to the use of our website, products or services.
4.3 You must not use our website or services for any unlawful or prohibited purpose or in any way that could impair or damage the website.
5. Changes, Cancellation and Returns
5.1 We reserve the right to amend or cancel any order at our discretion — for example if stock runs out, there is a pricing error or we believe the order is fraudulent.
5.2 If you wish to cancel a service or order, please contact us as soon as possible. We will assess your cancellation request; any refund will be at our discretion and subject to our refund/returns policy.
5.3 Returns of physical products must comply with our Returns Policy [link to returns page] and applicable consumer laws.
6. Intellectual Property
6.1 All content on the site (text, graphics, logos, images, videos, software) is owned or licensed by us and is protected by copyright, trademark, and other laws.
6.2 You are granted a limited licence to view or use the website for your personal, non-commercial use. You must not reproduce, distribute, modify or create derivative works without our prior written consent.
7. Limitation of Liability
7.1 To the maximum extent permitted by law, we exclude all warranties (express or implied) regarding the website, products or services.
7.2 Our liability to you under or in connection with these Terms, whether for negligence, breach of contract or otherwise, is limited to the amount you paid us for the relevant product or service.
7.3 We are not liable for any indirect or consequential losses (including loss of profits, revenue, data or business interruption) arising out of or in connection with your use of the site or services.
8. Privacy and Data Protection
We will collect and process personal information about you as set out in our Privacy Policy [link to Privacy Policy]. By using the website or placing an order you also accept our collection and use of your personal information in accordance with that policy.
9. Variation of Terms
We may revise these Terms at any time. The revised Terms will be effective from the date we post them on the website. Your continued use of the website after that date constitutes acceptance of the revised Terms.
10. Termination
We may terminate or suspend your access to the website or services at any time, without notice, if you breach these Terms or for any other reason we consider appropriate.
11. Governing Law
These Terms are governed by the laws of New Zealand. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.
12. Contact
If you have any questions about these Terms, please contact us at:
Email: info@drwatkinsessentials.com
Address: 10A Cumberland Rd, Queenstown 9304